Safety and Security Policy

Safety Tips

Never send any money to another member.
Clearly state your expectations to avoid misunderstanding.
Conduct video chats with your partner once in a while.
Don't share your password, access to your account or any official identity document with anyone.

NOTE! We strongly recommend our members to follow these safety guidelines:

Never include your last name, e-mail address, home address, phone number, place of work, or any other identifying information in your Internet profile or initial messages.
Stop communicating with anyone who pressures you for personal or financial information or attempts in any way to trick you into revealing it.
If you choose to have a face-to-face meeting with another member, always tell someone in your family or a friend where you are going and when you will return.
Never agree to be picked up at your home. Always provide your own transportation to and from your date and meet in a public place with many people around.

Scam and Reimbursements

We will take action and provide reimbursement in these cases:

Identity misrepresentation: A member uses another member's profile without permission to communicate with you. We will reimburse all credits incurred communicating with this member.
Financial requests: A member requests money or expensive gifts from you. We will reimburse all credits spent on communicating with this member and ban the member permanently.
Profile misrepresentation: A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently.

Please note that we issue refunds ONLY in case the violation was performed by members with a verified account status.

Not Considered a Scam

Some mistakes occurred in the translation of a letter.
If a member doesn't answer all questions in an email.
If on any level of your communication, the member takes the decision to stop developing your relationship.
If a member has photos of relatives, friends, ex-partners and other personal info posted on any social network.
If a member wears rings on their fingers. Wearing rings does not mean a person is married, regardless of which finger it is on.
If a member uses a nickname.

Exploitation and Human Trafficking

We uphold a zero-tolerance policy against any form of exploitation or human trafficking. This includes:

Content that exploits individuals in a sexual or violent manner, particularly minors under the age of 18.
Content that solicits, promotes, or facilitates human trafficking, including sexual exploitation, forced labor, or modern slavery.
Content that uses the platform to coerce or solicit illegal activities, such as prostitution or escort services.

We actively collaborate with law enforcement and anti-trafficking organizations to investigate and address such violations. Users are encouraged to report any suspicious behavior or content immediately.

Additional Safety Commitments

To create a secure environment, we also enforce the following measures:

Verification and Screening: Users are encouraged to verify their accounts, and our team may perform checks to reduce fraudulent activity.
Reporting Tools: Easy-to-use reporting features are available for users to flag inappropriate or harmful content, which is reviewed promptly by our moderation team.
Privacy Protection: We prioritize user privacy by restricting unauthorized data collection or sharing of personal information.

User Responsibilities

Refrain from sharing sensitive information such as home addresses, financial details, or private identification documents.
Avoid meeting someone in person without proper precautions, such as informing a trusted friend, meeting in a public space, and ensuring safe transportation arrangements.

Our platform is committed to fostering a safe, respectful, and trustworthy community. Violations of these policies will result in immediate account suspension and potential legal action.

Kind regards,
YourSite.com Support Team

*If you feel you have been scammed by any member, click here to file a complaint.

Once your claim is approved you will receive a full refund of all credits you've spent on communicating with the alleged member.